Opening of the package at delivery

Opening of the package at delivery

You have the right to verify if you have received exactly what you have ordered!

The contrema.com You pay after you open the package and make sure you get the product ordered, in perfect condition. Service "Opening of the package at deliveryIt is available for products sold and shipped by contrema.com and it is valid both for individuals and for legal persons.

How does the service work?

At the time of receipt of the order, you may request the courier to open the package to check the condition of the product/products.

This service offers you only the possibility to check whether the product is in perfect condition, no and the possibility to verify the product (test/test) technically.

If, after opening the package, you find that the ordered product is not in perfect delivery condition and shows signs of hit, scratches or other aesthetic problems, we recommend you refuse the order. In order to refuse the order you must complete a verbal process of finding, in the present mail, at the time of delivery. The verbal process can no longer be completed after the courier leaves.

If you have paid the order online and after opening the parcel you have decided to return the product, the amount paid online will be returned to the account from which you made the payment, in the shortest time.

In the case of orders containing several products, if after opening the package/collections at delivery you find that one of the products is not in perfect condition and you decide to refuse it, the procedure involves the return of the entire order, implicit of all products delivered.

Who pays for the shipment?

In case of refusal of the package through service Opening of the package at deliveryThe transport charges must not be paid by the buyer.