Warranty
Official EU notification of the legal guarantee of conformity
The harmonised notification of the European Union on the legal guarantee of conformity for consumer goods (Implementing Regulation (EU) 2025/1960) is given below. It explains the rights that the law gives you and is not an additional guarantee.
Open full-size notification · Download notification (PDF) · Official EU information: europa.eu/youreurope/guarantees
Legal guarantee of conformity – 2 years
For products purchased from counterma.com by consumers (individuals), IMPOR GROUP S.R.L. responds to any lack of compliance at delivery and manifests itself in 2 years delivery, according to OUG No. 140/2021 concerning certain aspects relating to contracts for the sale of goods. Legal security applies free of charge and does not depend on the existence of a guarantee certificate.
- If the lack of conformity occurs in the first year of delivery, it is assumed that it exists at delivery, unless otherwise proved.
- You can ask, at your choice, repair or replacement free of charge; under certain conditions provided by law, you may request price reduction or Termination of contract and returning the money.
- Repair or replacement shall take place within a reasonable period of time, at the latest 15 calendar days from the date on which you notified us, except where justified, due to the nature or complexity of the product, a longer period is required.
- The transport of the product for repair or replacement in the warranty is free for you.
Manufacturer's commercial guarantee
Some products also have a commercial guarantee offered by the manufacturer or IMPOR GROUP, mentioned in the certificate of guarantee (the duration may be different from one product to another). The commercial guarantee shall be added to the legal guarantee and shall not limit it.
The certificate of guarantee shall include: the name and address of the person granting the guarantee, the duration and the conditions of the guarantee, the way in which you can request it and the indication that the commercial guarantee does not affect your legal rights.
How to Request Repair or Replacement
- You're writing to contact@impor.ro or call us at 021 450 60 70 (L–V 08:00–17:00), with order or invoice number and a brief description of the problem (photographs help us).
- We tell you how to take the product (curiously sent by us or surrender to Str. Miron Cristea no. 33, Copăceni, Judg. Ilfov).
- We will inform you in writing about the outcome and the deadline.
Where the guarantee does not apply
The guarantee shall not cover defects caused by unauthorised assembly or intervention, use of instructions, accidents, normal wear of consumable parts or inadequate power supply. The assembly made by our team is covered by us.
24 months warranty for all customers. IMPOR GROUP S.R.L. grants a warranty for products sold on this site 24 months after delivery, both individuals and legal persons (firms, institutions). For natural persons, the 2 year statutory compliance guarantee described above shall continue to apply in full; the commercial guarantee shall not limit the rights provided for by law. For legal persons, the 24 months shall apply under the conditions of the security certificate and the contract.