Frequently Asked Questions
Frequently Asked Questions
What is the advantage of an online order?
The placing of the order online has a number of advantages:
(a) Orders may be registered at any time and taken in order of registration;
(b) The reservation of the products shall be made automatically upon registration of the order, if they have the status "In stock";
c) You can directly check from your account contrema.com The route of the order from its registration to delivery.
When is my order delivered?
For products sold by contrema.comWe'll let you know for the estimated delivery date. If you choose to pick up the order from the showroom, when your products are ready, we will notify you by phone or in writing. You can also track your order status anytime by entering your customer account contrema.com.
I've received a different product than the one ordered. What do I have to do?
If you have received any other product than the one ordered, we recommend that you refuse the delivery package. If you have accepted the package, please contact us and send us both the order data and the name of the product delivered.
I didn't get the bill. What am I doing?
If you have not received the invoice once with the parcel contact us at the numbers (+4) 021 450 60 70, (+4) 0733 50 60 70, or by email rcontact@impor.roAnd we'll send you a copy of it.
How long is a defective product repaired?
The maximum period of in-service remedy for a product entering the incident of Law 449/2003, updated, is 15 calendar days from the receipt of the product in the service unit.
We've got the billing data wrong. Can I redo the order?
If the order is completed, the change in billing data involves the return of the initial invoice and the issuance of a new invoice. Re-invoicing can only be done within the same accounting month. In order to request a re-invoice, please contact us and send us both the order data to be re-invoiced and the new billing data. Please note that re-invoicing is only possible in the natural person -> legal person.
I got a defective product again (DOA), what do I have to do?
Contact us at numbers (+4) 021 450 60 70, (+4) 0733 50 60 70, or by email rcontact@impor.ro, and depending on the category of your product we will indicate the appropriate solution.
How long do I get the money back from the return?
Money may be returned within 14 days of receipt of the product by contrema.com, in the indicated account. If the payment has been made with an online bank card, the refund will be made in that account.
The product received showed a physical defect. How do I do it?
If the product received has a physical defect (he is hit, scratched, cracked, crushed, broken) we recommend you refuse delivery. If you have accepted the package, please do not use the product and bring us the situation within 48 hours of delivery, by filling in by contacting us at the numbers (+4) 021 450 60 70, (+4) 0733 50 60 70, or by email rcontact@impor.ro. Any subsequent referral will not be able to be successful.