Terms and conditions
These terms apply to orders placed on contrama.com. Please read them before sending an order. By sending the order, you confirm that you have read and accept them.
1. Who sells
The contrama.com site is operated by IMPOR GROUP S.R.L., with headquarters in Str. Miron Cristea no. 33, postal code 077006, Copăceni, jud. Ilfov, Romania, registered at the Register of Commerce with no. J2023004046230, CUI RO48366082, share capital 10,000 lei, VAT payer. Contact: telephone 021 450 60 70, e-mail contact@impor.ro, program Monday–Friday 08:00–17:00.
2. Definitions
- Seller – IMPOR GROUP S.R.L.
- Buyer – the natural or legal person sending an order. Consumer – the individual buyer acting outside of his professional activity.
- Command – request for purchase sent via website, phone or email.
- Contract – the distance contract concluded between Seller and Buyer.
3. Products and prices
- Prices are in lei and including VAT. The cost of transport shall be shown separately before the order is sent.
- The images have a presentation role; the main features of each product are described on its page. For products referred to as ‘Price on request' we shall send you an offer before any payment obligation.
4. Order and conclusion of the contract
- Add the products to the basket, complete the delivery and billing data, choose the delivery and payment mode and send the order.
- We'll e-mail you confirmation of receipt of order. The contract ends when we confirm your order (by e-mail or telephone), with the price, quantities and delivery time.
- We may refuse or cancel an order (with your information and refund of any amounts paid) if the product is no longer available, if the displayed price contains an obvious error or if the order data is incomplete or false.
5. Silver
You can pay reimbursements (to delivery, courier) or through order of paymentBased on the proforma bill. The tax bill shall be issued for each order delivered.
6. Delivery
- We live in Romania, by courier, or you can personally pick up products from Str. Miron Cristea no. 33, Copăceni, Judg. Ilfov, upon confirmation that they're ready.
- The estimated delivery time is displayed on the product page and confirmed on order. The maximum period is 30 days from the conclusion of the contract, if we have not agreed otherwise. If we cannot meet the deadline, we will notify you and you can cancel the order, with the full refund of the amounts paid.
- The risk of loss or damage of the products passes over the consumer when he or a person indicated by him (other than the courier) comes into their possession.
- Details: How to deliver, Transport tax, Opening of the package at delivery.
7. Right of withdrawal (consumers)
Consumers are entitled to withdraw from the contract within 14 calendar days of receipt of the products, without specifying the reason. Withdrawal can be sent online, by the function of withdrawal from the site: Withdraw from the contract here (https://www.contrema.com/retrage.php, available on a permanent basis). Confirmation of receipt comes via email, with the date and time of the submission. Conditions, exceptions and model form are on page 14-day returns.
8. Guarantee and compliance
The products shall benefit from the legal guarantee of conformity for 2 years (OUG no. 140/2021) and, where appropriate, the manufacturer's commercial guarantee. Details per page Warranty.
9. Claims and settlement of disputes
- You can send us any complaint to contact@impor.ro or by mail to the address of the office. We'll be back in 30 days at the most.
- If the complaint is not resolved amicably, you can address the National Consumer Protection Authority (anpc.ro) or an alternative dispute settlement entity (SAL), by reclamatiisal.anpc.ro, according to OG no. 38/2015.
- The disputes are settled by the competent courts in Romania. Consumers shall retain the right to address themselves to the court at their place of residence.
10. Personal data
We use the command data only for processing and delivery, billing, warranty and legal obligations. We do not sell or transmit your data for marketing purposes without consent. Details: Privacy policy and Cookie policy.
11. Intellectual property
The texts, images and graphic elements of the site belong to IMPOR GROUP S.R.L. or its partners and cannot be copied without written agreement.
12. Force majeure
No party shall be liable for non-performance of obligations caused by force majeure under the conditions of the law.
13. Applicable law and amendments
The contract is governed by Romanian law. We can update these terms; for an order the current version applies on the date of its referral.